Data Protection Documentation

Npoker Privacy Policy – Your Data Protection Our Commitment

Npoker treats your personal data as an asset, not a product. On this page, you'll find out what data we collect, why we collect it, how we keep it secure, and what rights you have over it.

Last updated: July 2026
Reading time: 8–10 minutes
GDPR Compliant

Summary: npoker never sells your personal data. Information is used solely for service delivery, security, and legal compliance. You can view, update, or delete your data at any time.
01
What Data We Collect

Npoker collects several types of information — some you provide directly, and some is collected automatically as you use the platform. See the full breakdown below.

Data Type What's Included Collection Methods
Identity Information Name, date of birth, national ID number Registration Form
Contact Information Mobile number, email address Registration Form
Financial Information Payment Methods, Transaction History Payment Gateway
Device Information IP address, browser, operating system Automatic
Activity Data Game history, betting data, login times Automatic
Location Information Country & approximate region (IP-based) Automatic

We only collect information that is genuinely necessary to provide our services. Collecting data beyond that goes against our policy.

02
Purpose of Data Collection

Npoker uses your information for specific purposes only. Your data is never used beyond what is stated.

  • To create your account, verify your identity, and ensure secure login.
  • To process deposits and withdrawals and maintain transaction history.
  • To prevent fraud, money laundering, and unauthorized access.
  • To provide customer support and resolve issues.
  • To meet legal obligations set by regulatory authorities.
  • To improve platform quality and enhance the user experience.
  • With your consent, to inform you about relevant bonuses and offers.
Purpose-Limited Data Use: By analyzing your gaming history and preferences, we can recommend games more relevant to you. To turn this off, opt out from your account settings.
03
Data Retention & Security Measures

Npoker follows the highest industry technical standards to protect your data. We don't just write policies — we put them into practice every day.

Technical Security Layers
  • TLS 1.3 Encryption: Every connection to our site and app is encrypted. Third parties cannot access your data.
  • AES-256 Storage Encryption: Sensitive data stored in the database is encrypted.
  • Two-Factor Authentication: OTP and biometric verification are supported at login.
  • Real-Time Monitoring: Server and account activity is monitored 24/7.
  • Regular Security Audits: Regular penetration testing is conducted by independent third parties.

We keep your data as secure as possible, but no one can guarantee 100% security on the internet. If you notice any suspicious activity, please let us know right away.

04
Sharing Information with Third Parties

Npoker never sells your data. In certain situations, limited information may be shared with trusted partners.

Recipients What Data Reason
Payment providers (bKash, Nagad) Transaction Information Payment Processing
KYC Verification Services Identity Document Age & Identity Verification
Regulatory Authority Legally Required Data Legal Obligations
Cloud Service Provider Encrypted Data Secure Data Storage
Fraud Prevention Services Limited Activity Data Platform Security

Every partner is contractually bound to uphold npoker's privacy standards. They may not use your data for their own purposes.

05
Cookies & Tracking Technologies

Npoker uses cookies to enhance your experience. Cookies are small text files stored in your browser.

Cookie Types & Controls

You can delete or manage cookies at any time through your browser settings. Keep in mind that disabling essential cookies may cause parts of the site to not work properly.

06
Your Rights Over Your Data

You have full control over the data npoker holds about you. Each right is explained below.

Right to Access

You can request to see what information we hold about you.

Right to Rectification

To correct inaccurate or outdated information, please notify support.

Right to Erasure

Data can be deleted beyond legal obligations after account closure.

Right to Restrict Processing

You can request to restrict the use of your data for specific purposes.

Right to Data Portability

You can export your data in a machine-readable format.

Right to Object

You can opt out of marketing messages at any time.

To exercise these rights support@npoker.betEmail us or reach out via live chat. We typically respond within 30 business days.
07
Minor Data Protection

Npoker strictly does not serve anyone under 18. We do not knowingly collect personal information from minors.

  • Age verification is mandatory at registration.
  • Accounts suspected of belonging to minors are suspended immediately.
  • All data collected for such accounts is deleted as quickly as possible.
08
Data Retention Periods

We do not retain data longer than necessary. Retention periods vary depending on the type of information.

  • Account Information: For as long as your account is active. Up to 5 years after closure (for legal compliance).
  • Transaction Details: 7 years (in accordance with financial regulatory requirements).
  • Gaming History: 3 years, or earlier upon member request.
  • Support Conversations: 2 years.
  • Cookies & Session Data: 30 days after the session ends.
09
Privacy Policy Updates

Npoker may update this Privacy Policy when needed. You will be notified in advance of any significant changes via your registered mobile number or email.

Continued use of the platform after a new policy takes effect will be considered acceptance of the updated terms. We recommend checking this page regularly.

10
Contact & Complaints

Contact us for any privacy-related questions or concerns. We are committed to resolving them promptly and to your satisfaction.

Email
support@npoker.bet
Live Chat
Available 24/7
A written response is usually provided within 48 hours. For urgent matters, please use live chat.
Key Security Measures

How Your Data Is Kept Secure

Your Privacy Protected Across Six Layers

End-to-End Encryption

The entire connection from your browser to npoker servers is encrypted with TLS 1.3. No one can intercept or read your data in transit.

TLS 1.3
Encrypted Database

Personal data stored on our servers is encrypted to AES-256 standards. Database access is strictly controlled.

AES-256
Biometric Login

Log in to the mobile app using your fingerprint or Face ID. This significantly reduces the risk of password theft.

Available on the App
Data Is Never Sold

Your name, contact details, or behavioral data are never sold to advertisers or data brokers. That is our firm and unwavering policy.

No Sale
Your Data, Your Control

You have full rights to view, correct, or delete your personal data. This can be done easily through Account Settings or by contacting support.

User Controlled
Regular Security Audits

The system is regularly tested by independent third parties. Any vulnerabilities found are addressed immediately.

Annual Audit
FAQ

Member FAQs

Two Common Questions About Gaming & Transactions

Your full betting record and transaction history are available inside your account. After logging in, click the profile icon at the top right. You'll find two separate sections — "Betting History" and "Transaction History". Betting History can be filtered by date, game type, or sports bet. The Transaction section shows the date, amount, and status of each deposit and withdrawal. The same information is accessible in the same place on the mobile app. If you need a receipt or details for a specific transaction, contact the support team with the date and approximate amount and they'll look it up for you.

Minimum bet amounts at npoker vary by game. Most slots start from as little as ৳10, making them ideal for new players. Live Casino tables generally start at ৳50 minimum, though this may vary by table. For Sports Betting, the minimum per bet is ৳20. High-limit tables and high-roller rooms carry higher minimums. The minimum and maximum bet amounts are displayed in the game interface before you start playing, so there's no room for confusion.
Get Started Safely

Your Data Is Secure — Right Now Play With Peace of Mind

Your privacy is fully protected at npoker. Sign up today and enjoy the best gaming experience in Bangladesh.

SSL Secured Data Is Never Sold You're in Control
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